Frequently Asked Questions

How to:

How to use

Before Starting:
It is very important to shave any visible hair before use.

Ensure your skin is completely clean and dry (don’t use any gels or creams with your handset).

Instructions:

1) Plug the handset in and click the green button on the back to turn it on. 

2) The green button is also used to switch through the intensity levels  (1 for low - 5 for high). 

The blue lights on the front will indicate the intensity level.

3) Make sure your intensity level is set to 1 if it is your first session. 

For the best results, you should use your handset on the highest possible intensity level that isn’t painful. We recommend gradually increasing the intensity level after each session if the experience was not painful.

4) To use, ensure that the light window is completely flat against the skin. The pink light will begin to blink once you’ve placed the light window onto your skin. This indicates that the handset is ready to be used.

The handset has a sensor and will not flash unless the light window is in direct contact with your skin. If it is not in direct contact with your skin, the pink light will stay illuminated and the handset will not flash.

5) Click the Pulse button. Continue this over multiple areas until finished. Lift the head slightly after each pulse to avoid overheating.

For stubborn areas, we recommend that you treat the area up to 2 times per week and to try a higher intensity. 

6) Press and hold the green button on the back to turn it off. Always disconnect device from the electricity supply when finished.

How often do I need to use Glazee Skin IPL?

We recommend using your handset once a week for the first 12 weeks. You can also use it twice per week for faster results. After this period, use the handset once a month for 3 months or until satisfied. To maintain hairless smooth skin after that, you may need to use the handset once every 2 to 3 months or as needed.

It is not necessary to treat the area more than once a week. This is because IPL is most effective in the hair growth phase, and some hairs may be dormant during treatment. This is why it is recommended to do 12 consecutive weeks of treatment.

If you are struggling to see results, try a higher intensity and use your handset 2 times per week (never more). Do this until you see some results, then you can reduce your frequency back to once per week.

Which areas of my body can I use Glazee Skin IPL?

You can use your handset on any part of your body, including your Brazilian (Bikini area) and face. But please do not use around the eyes (use only below cheekbones)

Our IPL is not suitable for the ‘inner parts’ of the bikini area, therefore you should never use it on the labia minora, vagina, scrotum or anus.
 
To prevent discomfort, we advise you to treat the bikini area, inner thighs and buttocks with a lower setting, as this skin can be more sensitive.

Do I have to shave before using IPL? what other hair removal methods can I use?

Yes, we recommend that you shave the desired areas between treatments and before using your handset. Shaving takes the hair down to the appropriate length whereas not to cause any burns during treatment but also allowing the hair root to get targeted effectively.

Other forms of hair removal including waxing and tweezing will remove the hair root entirely. Which won't allow the IPL to target the root. That being said if you run your hand over the area and cannot feel any hair at all, then there is no need to shave. In regards to peach fuzz on the face, we recommend derma planning to remove those hairs prior to treatment.

Our IPL handset works by emitting a wavelength which targets pigment in the hair. As the light is absorbed by the pigment in the hair it turns to heat which then kills the hair growth cells. Hair will grow back more sparse and slower after each treatment, reducing hair growth permanently overtime.

What mode & intensity level should I choose?

We recommend starting at the lowest intensity and working your way up each session, if you get uncomfortable and/or get marks that last longer than a couple days it means that intensity is too high for you and the one below it should work best.

Two Modes Explained:

We realize that not all body parts are created equal, so we created three separate modes that will make your IPL hair removal journey that much simpler.

Stamp Mode:

With Stamp Mode, each individual click of the pulse button causes a flash.

This is the default mode on your Handset, it is perfect for precision areas like the underarms, bikini area and face. 

Auto Mode:

Hold down the pulse button away from your skin until all indicator lights are blinking. This will make the handset flash every half second it is in contact with your skin, without clicking anything. Please lift the handset after each flash to cool the bulb. To disable, hold down the pulse button until the lights stop blinking. 

Perfect to quickly and effortlessly treat your legs.

How to clean my handset?

To clean handset, disconnect the device from the electricity supply. Wipe with a clean, dry cloth and 70% alcohol. Never use acetone or other abrasive fluids, because they will damage your device. Then use a wipe to dry the device.

Never immerse your handset or any of its parts in water. 

How does it work?

The Glazee Skin Handset uses IPL (Intense Pulsed Light), which is a modern type of laser hair removal used for long-term, pain-free hair removal. When our Handset is used on your hair, it absorbs the IPL which then heats and destroys the targeted hair cells.

Is it safe?

Absolutely! There have been a number of studies around the world which prove the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremely popular safe and effective method of hair removal.

Does it hurt?

One of the many advantages of our Handset over other types of laser is that it is pain-free. Most customers explain the feeling as a warm sensation on the skin.

Is it permanent?

Our Handset offers extremely long lasting results however no form of laser hair removal is permanent, even at the clinics. Just be careful when companies claim “permanent” hair removal, as this term technically means that there will be no regrowth of hair for 6 months. To maintain long-term results we advise using our Handset once a week for 8 weeks, then just once every few months for maintenance.

Do I need to wear eye protection?

No, eye protection is not required whilst using our Handset. Our Handsets have been designed with a sensor and will not pulse a light unless the entire window is pressed against your skin. That being said, you should never try and look directly into the light as it flashes.

Handset details

Are there any reocurring cost? how long can my IPL last?

Our IPL handset is equipped for 500,000 flashes which will last well over 20 years if used as directed. This also means there is no reoccurring costs and no need for replacements or refills.

How strong is this handset? what are the energy and wavelength output?

Our handsets have an energy output of 1.5J-4.9J/cm2 and wavelengths between 470NM-1100NM which means it is ideal for longterm and permanent hair removal, but also safe enough to be used at home.

Will it work in my country? plug type?

Our handsets are dual voltage (110V~240V) meaning it will work in every region in the world. It also comes with a 12V power supply with the correct plug type for your country. (Eg: USA orders receive 2 straight prongs, UK receive 3 round prongs)

What is the lamp IPL made of?

The flash lamp in our handset is a Xenon Quartz Raytube with a glass filter to filter out harmful UV rays.

What makes Glazee Skin unique and different from other brand??

The first and most important factor is that our Handset is FCC, CE & RoHS that certified for safe use.

Not only are Glazee Skin the experts of IPL, it’s all we do. No toasters. No TVs. No toothbrushes. We dedicate 100% of our time and resources to researching, designing, engineering, producing and even testing our state of the art IPL technology. From studying the interaction of light, skin and hair at a cellular level; through to investigating the most effective pre- and post- treatment care, we’re constantly testing and learning to make sure that you get the best possible results from your Glazee Skin products.

We have also developed an extra mode called Auto Mode, that was created to make the whole treatment process even simpler.  Auto Mode for example allows you to do your entire body in 30 minutes, without even clicking the pulse button! We made sure to make our handset the easiest, safest and most convenient form of longterm hair removal.

Safety tips

The Glazee Skin IPL Handset is not suitable if you have any of the following

• A known skin disorder

• A skin disease such as allergic dermatitis, eczema, etc.

• Photosensitive epilepsy

• Are menstruating, pregnant or lactating

• Black or Sunburnt skin (please refer to the skin tone chart)

• Black or fuscescens nevus

• Broken skin, a scab or healed wound, cancer or hemangioma 

• Any artificial aesthetic, prosthetic or plastic area

Is it safe to use while pregnant or breastfeeding?

Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, to be safe we still don’t recommend using our handset.

Is it safe to use over freckles or moles?

No, you should not IPL over very dark freckles or moles, although light freckles are okay.

Is it safe to use over tattoos?

You should never IPL over tattoos. This will cause the IPL to target the tattoo and could produce burns and a painful experience. However, going around tattoos to treat an area is fine. 

Can I use this product before or after tanning?

We recommend waiting 2 weeks before using your handset if you have recently tanned. Also, you should wait 48 hours to tan after using your handset. This is because your skin may be more sensitive to burns directly after IPL treatment. Any form of artificial tan should not be on your skin while using your handset. 

Shipping

How long does shipping take?

Shipping times vary depending on location, but allow at least 4-8 business days for your order to arrive. If your item takes over 20 business days to arrive don't hesitate to contact us at support@glazeeskin.com and we will confirm the status for you.

For more details about shipping times: Click Here

*Please note processing time could take up to 3 business days

COVID-19 Notice: Some packages may experience a 1-2 week shipping delay, as our logistics partners try to circumvent global lockdowns. 

How much is shipping? and where do you ship to?

We offer free shipping worldwide! 

We currently ship to the following countries:

North America: Canada, Mexico, and the United States. 

Australia: Australia and New Zealand. 

Africa: Morocco and South Africa

Asia: Bahrain, Hong Kong SAR, Indonesia,  Israel,  Japan, Kuwait,  Malaysia, Oman, Philippines,  Qatar, Saudi Arabia, Singapore, South Korea, Thailand, and the United Arab Emirates. 

Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Isle of Man, Italy, Latvia, Luxembourg, Malta, Netherlands, Norway, Portugal, Russia, Serbia, Slovakia, Spain, Sweden, Switzerland, and the United Kingdom.

South America: Brazil and Colombia. 

Glazee Skin is in no way responsible for any customs or import charges, charged to the customer by the shipping service.

How do I track my order?

We will send you a tracking number to your email once the package has been shipped. You can use this number to track your package here.

Handling notice

All orders will typically be dispatched within 1-3 business day from our warehouse and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. Glazee Skin is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and Glazee Skin will assist as much as possible to trace a missing parcel. Glazee Skin is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.